FAQ's

1.What are the things I should prepare prior to submitting my application?

1. Correct and the most recent visa form according to visa type, which has been originally filled and signed by applicant.
2. Related supporting documents.
3. Visa fee according to visa type (CASH or tax invoice for payment done in Australia).
4. Service charge per passport IDR 150,000 (CASH).
5. A copy of the first page of your valid passport (first page which bears your photo and identification). This copy will be stamped by the submission officer. Keep it with you to be used for any other activity related to your application at VFS, including the collection.

1. Visitor Visa – 5 working days
2. Short Business Visa – 3 working days
3. Students and Student Guardian – 15 working days
4. Temporary Resident Visa – 15 working days
5. Transit Visa – 3 working days
6. Medical Treatment Visa – 3 working days
7. Visa Label Evidencing – 3 working days

3. Can I lodge my Partner Migration visa application, Citizenship application & Resident Return Visa application at the Australian Visa Application Centre?
BALI APPLICANTS – Bali Applicants can submit their Partner Migration (Spouse, Fiance, Interdependent visas) and Resident Return visa applications to the Bali Australian Visa Application Centre. Citizenship applications should be lodged directly at the Australian Consulate-General. If you wish to enquire about making a citizenship application please email immigration.bali@dfat.gov.au

Now Jakarta  Applicants can submit their Partner Migration (Spouse, Fiancé, Interdependent visas) and Resident Return visa applications to the Australian Visa Application Centre in Jakarta along with the temporary visa applications.If you wish to make queries or personally meet with a DIAC officer about migration or citizenship applications, please seek an appointment first. You can email your query to: immigration.jakarta@dfat.gov.au

4. Can I lodge my Business/Skilled Migration application at the Australian Visa Application Centre?
NO, all applications for business/skilled migration to Australia must be sent directly to Australia for processing. Please see the DIAC website for more information – www.immi.gov.au

5. How do I know when my passport is ready for collection from the Australian Visa Application Centre?

1. You may visit the website – www.vfs-au-id.com and follow "Track your passport" link.
2. Send email to info.diacid@vfshelpline.com
3. Call on the Australian Visa Application Centre Helpdesk: (021) 51401590 – 91. Due to the high call volume through our Helpline (Call Centre), we highly recommend you to send enquiry via e-mail: info.diacid@vfshelpline.com

6. Can I collect my passport from the Australia Embassy?

NO, you should collect your passport from the Australian Visa Application Centre between 1400 hrs and 1600 hrs, Monday to Friday.

7. My application and passport have been submitted and it has been a while, how can I enquire about the status of my application?

Call the Australian Visa Application Centre Helpdesk: (021) 51401590 – 91. Due to the high call volume through our Helpline (Call Centre), we highly recommend you to send enquiry via e-mail: info.diacid@vfshelpline.com

8. Can I send someone else to collect my passport from the Australian Visa Application Centre?
Yes, you may send an authorised representative to collect your passport on your behalf. The authorized person should provide the following documents:

1. Original receipt issued at the time of lodging application
2. Letter of authority signed by you
3. Photo copy of your passport data page which was handed over at the time of lodgement by the Australian Visa Application Centre.
4. Copy of ID card of the authorised person collecting the passport

9. Can I have my passport sent to my home or work address?
Yes, you may choose to have the passport couriered to your location by paying an additional logistics charge at the time of lodgement

10. Can I submit my application through a travel agent?
YES, you may submit your application via a travel agent. They can also collect the passport for you from the Australian Visa Application Centre when your application is finalized. For ‘incentive tours’ arranged by a private company and travel agent, you will need to seek appointment with DIAC officer to prepare for the necessary documents before lodging the applications at Australian Visa Processing Centre.

11. Can a relative/friend pay my Visa Application Charge in Australia?
YES, the visa application charge can be paid at a DIAC office in Australia. Please attach the original receipt of payment to your application when you lodge it at the Australian Visa Application Centre.

12. Can Indonesian Passport holders apply online for a visa?
Student visa applicants may apply online via authorized agents. However, all other temporary entry visa applications should be submitted at the Australian Visa Application Centre – online applications for these visa types are not available to Indonesian passport holders

13. How do I make payment for visa charge?
a) At AVAC Counter:
Visa application charges can be made in:

• Cash;
• Credit card with additional 3% Merchant Fee payable at AVAC counter;
• Debit Card which bears “ALTO” and “ATM Bersama” logo with additional fee 5,000 IDR;
• Bank cheques (ONLY for Travel Agents with prior confirmation) payable to The Australian Embassy, Jakarta.

• Money order/Wesel PRIMA only
• Bank transfer
• Kindly make sure that the payment is in IDR only, with the correct amount. Shortage of payment will cause delay in visa processing time.
  After making the payment, please re-confirm by sending us the copy of transfer slip with applicant details (name, passport number, type of visa) via e-mail: info.diacid@vfshelpline.com or fax: 021 514 01 589.
  Please be advised that this service is available only for application sent to AVAC via post.
  The transfer can be made to:
  PT VFS SERVICES
  STANDARD CHARTERED BANK, SUDIRMAN, JAKARTA
  306 014306 86

c) Payment in Australia:
If you have a sponsor, relative or friend in Australia, they may pay the visa application charge on your behalf at the nearest immigration office in Australia. They can then send the receipt to you – which you can submit with your visa application. General inquiries: 131 881. This number is only available if you are calling from inside Australia.

14. Do I have to pay a fee if only lodging passport for visa label evidencing?
YES, you will be required to pay a service charge of IDR150,000 per passport in cash. This is not a visa processing charge.

15. Can I mail in my application and passport to the Australian Visa Application Center (AVAC)?
YES, you can submit your application with complete documentation by mail. For mailed applications, please include the visa application fee and the service charge (kindly refer to point 13. b. for details). Processing times may be longer than standard if application forms are incomplete or required additional documents are not included.Please note that AVAC will not take responsibility for loss of cash/passport/documents in transit.

An additional fee of Rp. 50,000,- (or Rp 100,000,- for Irian Jaya/Papua) will be required if you wish your passport to be returned by commercial courier. 

Contact info.diacid@vfshelpline.com for delivery out side of Indonesia and for other information regarding this matter.

16. How long will my partner visa application take to process?
Most applications are decided within 3-5 months. However, each application is different. Some may be decided sooner than 3 months, while others may take longer than 5 months depending upon the nature of the application. Your application may be processed more quickly if you submit a complete application and respond quickly to requests for additional information.